CIT International

  • Home
  • CIT Support Training for 911

CIT SUPPORT TRAINING FOR 911

CIT International offers an 8-hour online course for 911 call-takers to prepare them to identify crisis calls, understand their role in triaging these calls, and begin the de-escalation process. 

The Course

Call-takers can play a vital role by connecting individuals to crisis lines and other behavioral health care services, rather than police services, and/or by providing CIT officers with the information needed for a safe, effective response.

This 8-hour course of instruction is delivered virtually in two four-hour sessions conducted on consecutive days.  The instruction prepares the 911call-taker to identify the possibility of the call being mental health related, utilize techniques to reduce the emotional level of the caller, and triage the call to dispatch appropriate services or complete a warm handoff to crisis services.  If it is determined to dispatch CIT patrol officers, this training will assist in understanding what information should be gathered and relayed to the responding officer.

Scenario-based training based on actual mental health related calls for service is also included  to allow the attendees to practice the skills and provide further discussion. 

Topics

TOPICS COVERED IN THE CIT SUPPORT TRAINING FOR 911 INCLUDE:

  • Understanding the Crisis Intervention Team (CIT) model
  • The role of 911 in a crisis response system
  • Indications of mental health disorders
  • Suicide assessment and intervention 
  • Crisis intervention strategies
  • Call management
  • Scenario-based training

REGISTRATION FEE - $250

This course of instruction is available only for those currently employed by an emergency call center. 

For questions or further information, please email 

CIT Training Administration at: 

CITST911@CITInternational.org

Powered by Wild Apricot Membership Software