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CIT International is Developing Emergency Communication Call Center Training

CIT International with support by the Motorola Foundation is developing an 8-hour online course of instruction for emergency call center personnel.  The training is tentatively scheduled to be offered on a regular basis beginning third quarter of 2021.

Topics include:

  • Understanding Crisis Response System Best Practices
  • Indications of Mental Health and Mood Disorders
  • Suicide Assessment and Intervention
  • Assessment and Intervention Strategies
  • Call Management
  • Scenario Based Training
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